Frequently Asked Questions

We are dedicated to keeping partners informed on the best ways to take advantage of program resources.

If you have a question that is not addressed below, please use our contact page to reach out.

Q: How do I become a participating Project installer?

A: You can become a participating Project installer in five simple steps:

1. Attend a NW Ductless Heat Pump Project Orientation webinar 2. Complete manufacturer training for each brand you install 3. Ensure homeowner eligibility and utility requirement 4. Install qualified equipment 5. Submit complete and accurate paperwork

View our Training & Events page to learn about upcoming Project orientation dates and scheduled technical training.

Find more information on becoming a part of the Project on our Getting Involved page.

Q: What resources are available to partners?

A: We provide partners with comprehensive marketing tools, helpful documents and support to help promote the adoption of ductless heating and cooling systems. Visit our Marketing Materials and Helpful Documents pages to download a variety of templates available for your business.

Marketing Templates for Installers Marketing Templates for Manufacturers Marketing Templates for Utilities

Documents for Installers Documents for Manufacturers Documents for Utilities

Q: I am new to ductless heat pumps. What resources can I use to learn more about these systems and how to add them to my HVAC installation business?

A: The Project has a four-part video series for tradespeople new to ductless heat pumps, as well as fact sheets that provide your sales staff with customer talking points and the basics of ductless heat pumps. Visit our webpage titled Adding Ductless Heat Pumps to Your Product Offerings to learn more. Last, if you want to offer local utility rebates to your ductless customers, contact your local utility to learn about their rebate offerings and participating installer requirements.

Q: What is a Master Installer, and how can I become one?

A: A Master Installer has proven experience with ductless systems and provides thorough customer support. These installers have successfully completed Quality Assurance inspections and a high level of technical installation training, and they have agreed to a rigorous series of best practices.

A ductless system installation by a Master Installer includes attention to equipment performance, appearance and thorough customer education.

To become a Master Installer, you must:

1. Attend a Project Orientation webinar and a Best Practices webinar. To view a schedule of upcoming webinars, please visit the Training & Events page. 2. Complete a minimum of 25 total installations (15 or more utility-rebated installations) in the last three years. 3. Submit one homeowner testimonial from a utility-rebated installation. Download the Testimonial Template. 4. Submit photo documentation of two utility-rebated installations illustrating technical compliance with Master Installer Program best practices. You can download the Photo Guidelines and Requirements and Best Practices Guide for reference. 5. Complete the Master Installer Agreement

Learn more about the Master Installer Program.

Q: Where do I go to download participation forms?

A: Participation forms can be searched by utility and are located on the Participation Forms page under each partner’s resources section. See below for specific details:

For installers For utilities For manufacturers and distributors

Q: What rebates and tax credits are available for ductless systems?

A: Many utilities in the Northwest offer their customers rebates up to $1,500 for upgrading an existing electric heating system to a ductless system. Interest-free financing may also be available. Check with your customer’s local electric utility for details.

Visit our utility rebates page for a list of rebates that may be available in your area.

Federal tax credits and additional rebates

Residential energy tax credits for high-efficiency heating, cooling and water-heating equipment may be available for qualified equipment. Find federal tax credits for qualified ductless systems at ENERGY STAR®.

Montana The Montana Energy Conservation Installation Credit provides a tax credit for 25% of the cost of a ductless heating and cooling system, with a maximum credit of $500 per individual and up to $1,000 for a married couple filing jointly.

Additional resources Visit the Database of State Incentives for Renewables & Efficiency for a comprehensive list of rebates that support energy efficiency in the United States.

Q: What’s the latest in Project news and updates?

A: Check out our newsletters and Project news pages for recent Project activity updates.

Q: How do I contact the Project if I have questions?

A: We want to hear from you—please use our contact page to reach out.

Your feedback and questions are important to us.

Q: Will ductless systems work in cold climates?

A. Today, every major manufacturer offers extended capacity, or “cold-climate,” ductless heat pumps. These systems can provide at least 80% of their heating capacity at temperatures as cold as 5 °F, making them the new go-to technology for many HVAC contractors working in colder areas.

Learn more about how the industry defines cold climate systems and how to perform quality installations that maximize system performance and energy savings. More detailed specifications and applications recommendations for the Northwest are available here. The Project also offers a free HVAC Sizing Tool and instructional videos on how to use the software to help installers select and size a ductless heat pump that provides Northwest residents with reliable comfort at the lowest temperatures of the year.

Q: What ductless systems qualify for a utility rebate?

A: Each electric utility determines which ductless systems qualify for a rebate for their customers. Please contact the utility to confirm their list of qualified products. In general, qualified ductless heating and cooling systems must have an inverter-driven outdoor compressor, meet a minimum HSPF of 9.0 (single-zone systems), have AHRI certification, and require a 230-volt circuit to qualify for a utility rebate. Many utilities refer to the Bonneville Power Administration (BPA) Qualified Products List. This list is updated regularly but may not contain every qualified ductless system today. If a ductless system is not listed, please contact your customer’s electric utility for eligibility requirements prior to installation.

Q: How can communities encourage ductless heat pump installations in their neighborhood, town, or region?

A: Whether you are affiliated with an energy-focused, nonprofit organization or you are simply searching for ways to install more ductless heat pumps in your area, community-based groups can design and launch bulk purchase ductless heat pump programs that make these highly efficient heating and cooling systems more affordable.

The Project has resources to help you design an effective, community-oriented program for ductless heat pumps. Find recommended practices for community-based program design and reference sample requests for proposals that you can use or modify for selecting a dedicated installer for your program. Successful bulk purchase programs have happened in Oregon and Washington with the help of organizations like Spark Northwest who work with community-based organizations to create and deliver ductless heat pump programs in communities. Organizers of community programs can also find information on their local electric utility’s rebates for ductless heat pumps on our website. Using an Oriented or Master Installer in your area may also provide your community members with even more savings on purchase and installation.