Master Installer Program

The Project website features Master Installers who can show proof of advanced install experience, customer support and education. Follow the steps below to become a Master Installer. Are you already a Master Installer? Request a Master Installer logo by emailing

Master Installer Benefits

Demonstrate your experience with ductless technology, commitment to quality, and excellent customer service by becoming a Master Installer. The Master Installer Program provides the following to your business:

  • An opportunity to differentiate yourself as an experienced and knowledgeable professional
  • A highlighted listing on the Installer Finder
  • Use of Master Installer logo on your website and business collateral
1017 Neea Dhp 938214 Master Installer Icon R1F Web

Become a Master Installer

To qualify for the Master Installer Program, a candidate must meet the following criteria:

  • Complete the Installer Orientation course and be a certified NW Ductless Heat Pump Project Oriented Installer
  • All installers at your company must have completed a minimum of 25 total installations (including at least 15 utility-rebated installations) in the last three years
  • Submit the Master Installer online coursework
  • Sign the Master Installer Agreement
  • Record and submit your installation activity on the Project-provided template
  • Submit one homeowner testimonial from a utility-rebated installation
  • Submit photo documentation of two utility-rebated installations illustrating technical compliance with Master Installer Program best practices

NOTE: We no longer accept assignments submitted through email. Assignments must be submitted through our training portal.

You can register for program certification training here. Also be sure to check out the In-Person Training page for other events and classes from utilities, distributors and manufacturers

Maintain Master Installer Status


  • All installers at your company must uphold Master Installer requirements
  • One QA inspection resulting in deviation or failure may result in immediate removal from the Master Installer Program
  • An installer may be removed at any time from the Master Installer Program at the discretion of the Project and/or utility partners

Please submit forms and installation activity via

If you have questions, please call 503.467.2159 or email